FAQ

How do I cancel an order?
All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. 

How do I contact customer service?
You can contact our customer service by info@thivabeauty.com

Do you ship internationally?
Yes, we ship to almost every country worldwide.

What language should my order be placed with?
All orders must be entered and processed in English.

Which currency are my orders processed in?
Orders are processed in British pounds, US Dollars, Swiss francs or Euros.

Customs and Duties information.
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

How much is shipping to my country?
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.